Return & Refund Policy

At Love Gothic, we strive to ensure your complete satisfaction with every purchase. However, we understand that sometimes things may not go as planned. Our Return & Refund Policy is designed to offer you peace of mind while shopping with us.

Returns

If you're not entirely satisfied with your purchase, we're here to help. You have 30 days from the date of delivery to return any item for a refund or exchange. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

To initiate a return, please contact our Customer Support team with your order details. Once your return request is approved, we will provide you with a return shipping label and instructions on how to proceed.

Please note that certain items, such as intimate apparel or personalized products, may not be eligible for return due to hygiene reasons or customization.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a reasonable timeframe.

Please allow up to 7-10 business days for the refund to reflect on your statement, depending on your financial institution.

Exchanges

If you need to exchange an item for a different size or color, please contact us to arrange the exchange process. We will do our best to accommodate your request, subject to product availability.

Damaged or Defective Items

In the rare event that you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue promptly, whether it involves a replacement, refund, or store credit.

Non-Returnable Items

Certain items are non-returnable, including:

• Items marked as non-returnable or non-refundable at the time of purchase

Contact Us

If you have any questions about our Return & Refund Policy, or if you need assistance with a return, please don't hesitate to contact our friendly Customer Support team. We're here to help make your shopping experience with Love Gothic as smooth and enjoyable as possible.

Address: 444 Alaska Avenue Suite #BBD807
Torrance, CA 90503
USA

GET IN TOUCH!

Email: [email protected]

Support Hours:
Monday – Friday
09:00 AM – 05:00 PM (PST Time)

Feel free to reach out to us during our support hours with any questions, concerns, or feedback. We're here to assist you in any way we can!