Frequently Asked Questions
1. What is Love Gothic? Love Gothic is an online fashion retailer specializing in Y2K and GenZ gothic fashion. We offer a curated selection of clothing, accessories, and footwear inspired by the fusion of dark aesthetics with the vibrant energy of the early 2000s and today’s GenZ culture.
2. How can I place an order? Placing an order with Love Gothic is easy! Simply browse our website, add your favorite items to your shopping cart, and proceed to checkout. Follow the prompts to enter your shipping and payment details, and voila! Your order will be on its way to you in no time.
3. What payment methods do you accept? We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover. We also offer the convenience of PayPal for secure online transactions.
4. How long will it take to receive my order? Orders typically ship within 1-3 business days from our warehouse in Torrance, California. Once your order has shipped, you will receive a shipping confirmation email with tracking information. Delivery times vary depending on your location and selected shipping method.
5. Do you offer international shipping? Yes, we offer international shipping to select countries. International shipping rates and delivery times vary depending on the destination. Please refer to our Shipping Policy for more information.
6. What is your return policy? We want you to be completely satisfied with your purchase from Love Gothic. If for any reason you are not happy with your order, you may return it for a refund or exchange within 30 days of receipt. Please see our Returns & Exchanges Policy for detailed instructions on how to initiate a return.
7. How can I contact customer support? Our dedicated customer support team is here to assist you with any questions or concerns you may have. You can reach us via email at [email protected] during our support hours, Monday through Friday from 09:00 to 17:00 (PST Time).
8. Can I track my order? Yes, once your order has shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your package as it makes its way to you.
9. Do you offer gift cards? Yes, we offer electronic gift cards that can be purchased and redeemed on our website. Treat your friends, family, or yourself to the gift of gothic fashion with a Love Gothic gift card!
10. How can I stay updated on new arrivals and promotions? Stay in the loop with all things Love Gothic by subscribing to our newsletter and following us on social media. Be the first to know about new arrivals, exclusive promotions, and exciting events within our gothic community.